Great read, Molly! One thing is the winners here are the ones who treat customer success as a core part of their integration planning. Most companies lose a large part of their acquired customer base in year one bcause they focus heavy on tech integration BUT forget about growing and continuing the relationship.
Great read, Molly! One thing is the winners here are the ones who treat customer success as a core part of their integration planning. Most companies lose a large part of their acquired customer base in year one bcause they focus heavy on tech integration BUT forget about growing and continuing the relationship.